Prices for box office purchase at the venue.

* FRONT ROW PACKAGE
Please note that you will be contacted by SLO Customer Service via email approximately one (1) week prior to show date with details about your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. This package is WILL-CALL ONLY*, the original package purchaser, and all members of your party, must be in attendance at time of check-in and enter the venue together. Will-call tickets may only be picked up at the venue on the evening of the event by the original package purchaser. A valid ID of the original purchaser is required. The original package purchaser, and all members of your party, must be in attendance at time of check-in and enter the venue together. Check-in may occur prior to public doors, please plan on early arrival to the venue. Venue exit and re-entry may not be permitted. A valid ID of the original purchaser is required at check-in. At packager's discretion, exclusive merchandise item will either be shipped directly to the address provided at the time of purchase (alternate shipping addresses are not permitted) or available for pick-up on the night of the show. If merchandise is available for pick up on the night of show, a valid ID of the original purchaser is required. If shipped, delivery of merchandise may arrive a minimum of 30 days after the show. Merchandise is not needed for entry to the show. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Packager is unable to ship merchandise outside of the US and Canada. For questions related to your package elements please email [email protected] This offer is not valid if this ticket was purchased via fan-to-fan resale. * All ticket delivery methods allowed for NY venues. Non-ticket package elements will be subject to the non-transferable restrictions listed above.

* HOSPITALITY PACKAGE
Please note that you will be contacted by SLO Customer Service via email approximately one (1) week prior to show date with details about your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. The original package purchaser, and all members of your party, must be in attendance at time of check-in and enter the venue together. Check-in may occur prior to public doors, please plan on early arrival to the venue. Venue exit and re-entry may not be permitted. A valid ID of the original purchaser is required at check-in. At packager's discretion, exclusive merchandise item will either be shipped directly to the address provided at the time of purchase (alternate shipping addresses are not permitted) or available for pick-up on the night of the show. If merchandise is available for pick up on the night of show, a valid ID of the original purchaser is required. If shipped, delivery of merchandise may arrive a minimum of 30 days after the show. Merchandise is not needed for entry to the show. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Packager is unable to ship merchandise outside of the US and Canada. For questions related to your package elements please email [email protected] This offer is not valid if this ticket was purchased via fan-to-fan resale.

*GOLD HOT SEAT PACKAGE
You will be contacted via email by SLO Customer Service approximately one (1) week prior to show date with details about your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. At packager's discretion, exclusive merchandise item will either be shipped directly to the address provided at the time of purchase (alternate shipping addresses are not permitted) or available for pick-up on the night of the show. If merchandise is available for pick up on the night of show, a valid ID of the original purchaser is required. If shipped, delivery of merchandise may arrive a minimum of 30 days after the show. Merchandise is not needed for entry to the show. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Packager is unable to ship merchandise outside of the US and Canada. For questions related to your package elements please email [email protected] This offer is not valid if this ticket was purchased via fan-to-fan resale.

*SILVER HOT SEAT PACKAGE
You will be contacted via email by SLO Customer Service approximately one (1) week prior to show date with details about your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. At packager's discretion, exclusive merchandise item will either be shipped directly to the address provided at the time of purchase (alternate shipping addresses are not permitted) or available for pick-up on the night of the show. If merchandise is available for pick up on the night of show, a valid ID of the original purchaser is required. If shipped, delivery of merchandise may arrive a minimum of 30 days after the show. Merchandise is not needed for entry to the show. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Packager is unable to ship merchandise outside of the US and Canada. For questions related to your package elements please email [email protected] This offer is not valid if this ticket was purchased via fan-to-fan resale.

Prices for box office purchase at the venue.

Prices for box office purchase at the venue.

For VIP Meet & Greet tickets, each person must provide the following information: name, date of birth, country of residence, social security number (US), employer and job title. This information will be given to the US Secret Service, which may prohibit anyone from attending the VIP Meet & Greet. If so, contact us and we will refund your ticket. VIP Meet & Greet is non-transferrable. You must present valid photo ID to attend.

Prices for box office purchase at the venue.

Prices for box office purchase at the venue.

Every online ticket for this show includes a physical CD of Mumford & Sons’ forthcoming album, Delta.

You will receive an email with instructions on how to redeem this offer approximately 7 days after your ticket purchase.


Mumford & Sons Experience packages are brought to you by CID Entertainment. VIP Experience packages are non-transferable. To redeem all elements of your VIP order (other than tickets) you must present your receipt, picture ID, and credit card at the VIP Party check-in. All package elements will be rendered invalid if resold. ** Name changes will only be issued at the sole discretion of CID Entertainment. CID Entertainment reserves the right to cancel your package for any reason.

You will receive an email at least one week prior to the event with instructions on how to redeem all elements of your package. If you have purchased this package less than 2 weeks prior to the show, you will receive an informational email 24 – 72 hours prior to the show with the details about the VIP program.

If you have questions regarding your purchase, please reach out to the Guest Services team at CID Entertainment by phone or email: (888) 805-8930 / [email protected]

Prices for box office purchase at the venue.

Prices for box office purchase at the venue.

Prices for box office purchase at the venue.

Prices for box office purchase at the venue.

Prices for box office purchase at the venue.

VIP PACKAGES DISCLAIMER


All package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 23/7 Global. VIP instructions will be sent via email no later than seven days (7) prior to the concert. If you do not receive this email seven days (7) prior please email [email protected] Your VIP merchandise will be available at the venue on the night of the concert only. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for shipping and individual contact requirements where applicable. 23/7 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your Shawn Mendes VIP package elements or have not received your package information within seven days (7) of the concert date, please email [email protected]