VIP Package Purchasers will receive an email from Warner Music Group approximately 3-5 days before the performance date with instructions regarding the fulfillment of the VIP package items and additional details regarding day of show information. All VIP packages are NON-TRANSFERABLE; NO WILL CALL NAME CHANGES WILL BE PERMITTED UNDER ANY CIRCUMSTANCES. Non-VIP Package purchasers will not be allowed into any VIP activities or into the venue early. VIP package purchasers may be required to arrive at least 1-2 hours before show time. All pre-show programs and times may vary date-to-date and are subject to modification at any time for any reason. At Warner Music Group’s discretion, VIP package merchandise will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of such merchandise may occur after the event date. Merchandise is not needed for entry to the show. By purchasing a VIP package, you will not gain or be authorized access into any venue specific VIP or backstage areas. No parental escorts without their own package purchased will be permitted. Purchasers also agree to receive artist-related email updates and marketing messages from Warner Music Group and the artist’s record label, which shall be governed by Warner Music Group’s privacy policy located at http://www.wmg.com/privacy/wmg.

VIP PACKAGES DISCLAIMER


All package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 23/7 Global. VIP instructions will be sent via email no later than seven days (7) prior to the concert. If you do not receive this email seven days (7) prior please email [email protected] Your VIP merchandise will be available at the venue on the night of the concert only. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for shipping and individual contact requirements where applicable. 23/7 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your Shawn Mendes VIP package elements or have not received your package information within seven days (7) of the concert date, please email [email protected]

VIP PACKAGE DISCLAIMER INFORMATION
All sales are final. There are no refunds or exchanges under any circumstances. All packages and package contents are non-transferable.
VIP merchandise will be shipped directly to each package purchaser, some exceptions may apply. Package purchases are restricted to U.S. & Canadian addresses only. Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for individual contact requirements as applicable. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. Commemorative VIP laminates are for commemorative purposes only. The VIP laminate does not gain or authorize access into the venue, VIP or any backstage areas.