Important information’s:

Thank you for purchasing The Lumineers VIP Package - brought to you by CID Entertainment.

We are thrilled to have you on board and are ready to deliver an experience you will never forget! We hope your purchasing process was easy and convenient. You will receive an email at least one week prior to the event with instructions on how to redeem all elements of your VIP Experience Package. If you have purchased this package less than 2 weeks prior to the show, you will receive an informational email 24 – 72 hours prior to the show with the details about the VIP program.

VIP packages are non-transferable. To redeem all elements of your VIP order (other than tickets) you must present your receipt, picture ID, and credit card at the VIP Party check-in. All package elements will be rendered invalid if resold. ** Name changes will only be issued at the sole discretion of CID Entertainment. CID Entertainment reserves the right to cancel your package for any reason.

If you have questions regarding your purchase, please reach out to the friendly Guest Services team at CID Entertainment by phone or email: (888) 805-8930 / [email protected]

Package details subject to change without notice. Your merchandise items that are included in the package will be available for pickup at the venue the day of the show. All VIP tickets will be issued at the designated VIP check in location (or other designated location at the venue) prior to the show on the date of the event only. CHECK-IN LOCATION & TIME INFORMATION WILL BE EMAILED OUT BY VIP NATION 3-5 DAYS PRIOR TO THE DAY OF THE SHOW. If you have not received this 3 days before the show please contact us immediately. All packages are WILL-CALL only except for in the states of NY, VA, or CT. All packages are NON-REFUNDABLE outside the first 48 hrs. of purchase. All sales are final. You must bring a valid PHOTO ID matching the PURCHASER/ATTENDEE NAME on this order. Those who cannot present a photo ID matching the PURCHASER name on the order will be turned away. If you have any questions regarding the ticket portion of your purchase or have not received your confirmation email, please email [email protected] OR CALL +1 (855) 310-2525. OZZY OSBOURNE VIP Packages CANNOT BE RESOLD. Please check with the venue directly for any age restrictions.
If you have ACCESSIBLE needs: please call or email our customer service representatives as soon as you have placed your order, and we will do our best to accommodate your needs based on availability.
If you have any questions about VIP packages please email [email protected] or call 888- 458- 8297.