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FAQ - evenko

Popular Questions

Points of sale for tickets

For evenko events at Bell Centre, it’s possible to buy tickets at the 3 following points of sale:

Please note that online and phone purchases are payable by credit card only.

For evenko’s outdoor events, we invite you to visit www.evenko.ca


The accepted credit cards are: Visa, Visa Debit, MasterCard and American Express. It’s important to note that only the credit card holder is authorized to purchase tickets with his credit card.

Please note that the debit MasterCard is not compatible with our system and cannot be used to purchase online and by telephone.


If you don’t possess a credit card, inform yourself about whether it’s possible to buy your tickets at the Bell Centre box office.

It’s also possible to get a prepaid credit card in some financial institutions or in some retail outlets. In such a case, make sure to keep the prepaid credit card until the date of your event.


The Bell Centre box office accepts payment in cash, by direct debit or by credit card. It’s important to note that only the credit card holder is authorized to purchase tickets with his credit card. Bring a valid piece of photo identification when you come to buy your tickets because you could be asked to show it.


For the address and the opening hours of the Bell Centre box office, CLICK HERE.


The Bell Centre has areas exclusively dedicated to wheelchair customers and their companion, which areas may also, under certain circumstances, accommodate deaf, deaf-blind and hard or hearing customers requiring the services of a sign language interpreter. These areas are located on level 100 (red), row N and have direct access to street level doors for safety and accessibility in case of emergency measures, among other things. There is a limit of one companion per wheelchair customer or deaf, deaf-blind or hard of hearing customer.

To purchase wheelchair tickets, or to obtain more information about services that may be offered to deaf, deaf-blind and hard of hearing individuals in connection with events presented at the Bell Centre, please contact our box office, by phone, at 1-855-219-0576 or 1-877-668-8269, or, by email, at  [email protected].


A presale is an offer to make a purchase before the public on-sale. It's an interesting opportunity to buy tickets.

To take advantage of the evenko presales, you only have to become an evenko member by clicking on the "Sign Up" tab on evenko.ca. If a presale is available for the show that interests you, an email will be sent to you a few days before the scheduled on-sale date.

Several other types of presales can be offered for each show. The main presales are those offered to the members of the artists fan clubs, by some credit card companies and by the event promoters.

To take advantage of fan club presales, you must be a member of the artist's fan club and visit the artist's website to check if a presale will be offered to members.

Please note that only a limited quantity of our ticket inventory is available during presales. Thus, having access to a presale doesn't guarantee having access to seats or to better seats.

How can there be better tickets available after my purchase?

In an on-sale context, when a client receives an offer of seats, our system temporarily blocks access to those seats to all other clients to prevent those seats from being sold to more than one fan. If the client decides not to accept the suggested selection or if the payment is refused, the seats that had been assigned to them will become available for purchase again.

Please note that there may possibly be ticket releases between the moment of the on-sale and the event. For more details on how ticket releases work, check out the “Ticket Release” section.

Ticket release

As an event approaches, the technical needs of the producers become more precise, which allows us to sell tickets that were originally not available for technical reasons. Furthermore, in the hours before an event, once the stage setup and the installation of the technical equipment are completed, evenko and the producers adjust the capacity and release new tickets, space permitting. Consequently, it’s possible that tickets closer to the stage will be available after your purchase. Be certain, though, that at the time you made your purchase, the best available tickets were those you have in your possession.

Please note that, as indicated in our purchase contract available at www.evenko.ca, there is no exchange or refund once a ticket has been purchased.

Purchase from a third party – ticket resale / scalping

Bell Centre and evenko strongly advise against buying tickets from a third party. We only guarantee the validity of tickets that are purchased at the official box offices or from authorized vendors (e.g. some fan clubs will sell their tickets and/or VIP packages themselves).

It’s impossible for us to determine the validity of a ticket purchased from an unauthorized reseller (street resellers (scalpers), classified websites) before the event. The validity will be confirmed at the door, at the moment of the event.

Bell Centre and evenko would like to remind you that buying tickets from unauthorized vendors and resellers (scalpers) means putting your trust and your money in the hands of a stranger and that it represents a risk of fraud.

If you have questions or doubts about this, don’t hesitate to contact us at 1-855-310-2525.

Partially obstructed view - Limited view - Side of the stage - Back of the stage

We indicate that seats offer a “partially obstructed view” or a “limited view” when a technical object could be blocking part of the stage. Most of the time, the obstruction is not major, but we prefer to warn you since we can’t guarantee the view you will have until the artist’s stage is set up.

“Side of the stage” and “back of the stage” mentions are put on the ticket when the seat that you buy doesn’t face the stage. This means that your field of view will be directed to the sides or the back of the stage.

Requesting a refund

We recommend that you carefully check your order before proceeding with the payment, because no exchange or refund will be accepted following your purchase.


Unless otherwise noted, the Bell Centre doors generally open 1 hour before the beginning of an event (show). The time on your ticket prevails. For more information, don’t hesitate to contact us at 1-855-310-2525.

Backpacks forbidden / frisking

In accordance with the Bell Centre security policies, backpacks or items larger than a handbag or a briefcase will not be allowed into the Bell Centre nor held in consignment.

Please note that every person will be frisked at the entrances. As such, we recommend that you plan to arrive in advance since those frisks can slow down the speed at which people have access to the venue.

Set times

For shows and other events, it’s impossible to know in advance how long each artist will remain on stage and how long the show will last. The length of the show is entirely at the discretion of the headlining artist and is subject to change without notice by the producers of the show. We recommend that you show up at the time on your ticket to be sure not to miss anything!

Also, please note that the guest artists or the “opening act” of a show are always subject to change. Your ticket is valid for the headlining artist; we won’t issue any refund in the case of a change of guest artists.

For further particulars, contact us at 1-855-310-2525 or at [email protected].


Unless otherwise instructed by the producers of the show, posters are not allowed inside the Bell Centre.

Video cameras

Unless you have an authorization from the producer, cameras, camcorders, GoPros and all other video devices are forbidden.