Providing the public with an inclusive experience at our events is important to us. We aim to foster a welcoming and accessible environment adapted to the needs of our audience.
For accessibility-related requests, please follow the process outlined below.
Accessibility Requests
Any individual wishing to submit an accessibility request is invited to contact the
Accessibility Coordination team using the following contact information:
- By email: accessibilite@groupech.ca
- By phone: 1-855-219-0576
To allow for proper review of the request, it must be submitted within a reasonable timeframe, ideally at least sixty (60) days prior to the event, when possible.
Each request will be assessed on an individual basis. We will keep the individual informed of the progress of their request before confirming whether the requested measure can be granted, considering, among other things, the operational needs associated with each event. If the request cannot be granted, summary explanations will be provided.
Deaf or Hard of Hearing Individuals
Any deaf or hard of hearing individual wishing to receive interpretation services in Québec Sign Language (LSQ) or American Sign Language (ASL) is invited to follow the process outlined above.
Policy Review
We may review and update our policies and procedures as needed in a continuous improvement effort and/or to ensure compliance with applicable laws and regulations. This policy may therefore be amended from time to time.
Contact
For any questions regarding accessibility or this policy, please contact the Accessibility
Coordination team using the contact information provided above.